Adding images, videos and documents as evidence
Beyond the images already in your project, you can attach your own files to an observation: a close-up taken on site, a short video, a lab report as a PDF.
Open the observation, then go to the Files tab.
Attaching a file
- Click Add file.
- Choose one or more files.
Each file uploads in the background with its own progress bar, and appears in the list when finished.
Which file types are accepted
| Kind | Accepted |
| Images | .jpg, .jpeg, .png, .webp, .svg |
| Video | .mp4, .m4v, .webm |
| Documents | .pdf |
Images and videos straight from an iPhone usually need converting. iPhones record video as .mov and, depending on settings, images as HEIC. Neither is accepted. Two ways round it:
- On the iPhone: Settings → Camera → Formats → Most Compatible. New images and videos are then
.jpgand.mp4. - For files you already have: AirDrop or email them to yourself, which usually converts them, or convert them on your computer.
There is a maximum file size, and it depends on how your organization is set up. If a file is too large, you will be told when you try to attach it.
Viewing an attachment
Click a file's row to open it in the viewer. Click the same row again to close it, or press Esc.
The viewer handles images, 360° panoramas, video and PDFs. Anything else can be downloaded but not previewed.
Downloading and removing
Each row has a ⋮ menu with Download and Delete. Deleting asks you to confirm first, and cannot be undone.
360° panoramas
A panoramic image is recognised automatically and opens in the viewer as a navigable 360° view. Drag to look around. No special step is needed when attaching it.
Why can't I attach a file?
| What you see | What it means |
| Add file is greyed | You do not have permission to upload files to this project, or another upload is still running. Wait for it to finish. |
| The file was rejected | Its type is not in the table above. .mov and HEIC are the usual culprits. |
| A file failed part-way | Try again. If it keeps failing, it may be over the size limit for your organization. |
| No Delete in a file's menu | You do not have permission to remove files. |