Creating your account
You need an account to sign in to Twinsity. Create one yourself from the sign-in page, or from an invitation a colleague sent you. It is the same kind of account either way, and one account can belong to several organisations.
Creating an account yourself
- Open Twinsity in Chrome or Edge, for example at twinsity.cloud. The sign-in page appears.
- Under the Sign In heading, above the email and password fields, click Create an Account next to New Here?.
- On the Sign Up form, enter your Email Address and click Send verification code. A code arrives by email: enter it to continue.
- Fill in New Password and Confirm New Password, then Company, Job Title, Given Name and Surname.
- Tick I agree to your terms and conditions and click Create. Follow the steps on screen until Twinsity opens.
Always start from the sign-in page. The address shown while you fill in the account form is valid for that one visit only, so a bookmark of it will not open the form again.
Creating an account from an invitation
When someone invites you to an organisation, workspace or project, you receive an email. If you do not have an account yet, create one as above with the email address the invitation was sent to. Access is given to that address, so an account under a different address does not see what you were invited to.
Already have an account? Sign in with it. What you were invited to appears in your list.
Where Twinsity opens the first time
- You were invited: in the organisation you were invited to.
- You were not invited anywhere yet: on twinsity.cloud, Twinsity opens in a demo organisation with sample projects to try. Your list shows it under Demo organisations, below No organisations yet. See Trying Twinsity in a demo project.
- No organisation at all: you see No organisation yet, with "Your account isn't part of any organisation yet. Ask your organisation's administrator for an invitation, then try again." Once you have been invited, click Retry.
From then on, Twinsity opens where you last were. See Signing in and finding your way around.
Signing in next time
Sign in with your email address and password. If you have forgotten your password, click Forgot Password? above the password field and follow the steps.
Troubleshooting
| What you see | What it means |
| Only a Demo organisations section, and No organisations yet above it | Your account is not part of an organisation of its own yet. Ask your organisation's administrator to invite the address you signed up with. |
| No organisation yet after signing in | Same. Once the invitation has arrived, click Retry. |
| The projects from an invitation are not in your list | The invitation went to a different email address. Sign in with that address, or ask for an invitation to the one you use. |
| New project is greyed out | Uploading needs permission to create projects in a workspace of your own organisation. Hover the button: the tooltip explains it. See Preparing to upload a project. |
| A saved link to the account form no longer opens it | Start again from the sign-in page and click Create an Account. |